Position Overview
IT Support Officer: Aspatria / Wigton, Cumbria Start date asap Salary : 24,000 pa Hours : 9am 5pm 23 days holiday + BH MacArthur Recruitment is seeking an experienced IT Support Officer with excellent written and verbal communication skills, who can provide exemplary customer service within their company. This is with a highly reputable company where your work will be focussed on quality with attention to detail being key. The role would be focussed on 1st and 2nd line / desktop tasks within a small team.
Main duties and responsibilities for the role of IT Support Officer : To be the first point of contact for approximately 60 regular users (office mostly) To provide a customer facing support service to all users of IT technology To provide technical support for requests for logged IT services To provide a proactive and responsive service to all IT users; demonstrating good, regular communication skills throughout the process To log all requests on the IT Service Desk and main...