We are seeking a skilled Technical Support Analyst to provide hands-on IT support in a mixed Mac and PC environment. This role is responsible for day-to-day technical support, troubleshooting, and user assistance, with a strong focus on Office 365 and Adobe Creative Suite applications.

Key Responsibilities

• 
  

  Provide technical support in a mixed Mac and PC environment

  
  


• 
  

  Troubleshoot hardware, software, and network issues across MacOS and Windows

  
  


• 
  

  Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint

  
  


• 
  

  Provide user support for Adobe Creative Suite, with emphasis on Photoshop and Illustrator

  
  


• 
  

  Install, configure, and maintain desktop and laptop systems

  
  


• 
  

  Respond to help desk tickets and resolve issues in a time...