We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.
Key Skills:
* End-User Computing (EUC) Support
* LAN / WAN / VPN / Wi-Fi Troubleshooting
* Active Directory & Group Policy
* Microsoft 365 (Outlook, Teams, OneDrive)
* ITSM / ServiceNow
* Windows 10/11 Support
* Incident, Problem & Change Management
* ITIL Process Knowledge
Key Responsibilities:
* Own end-to-end service delivery for Malaysia engagement
* Lead onsite and offshore support teams
* Manage escalations, shifts, and operational governance
* Ensure SLA/KPI compliance across IT support functions
* Act as SPOC for customer stakeholders and governance meetings
* Drive operational excellence and continuous improvement initiatives
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