We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

Key Skills

• End-User Computing (EUC) Support
• LAN / WAN / VPN / Wi-Fi Troubleshooting
• Active Directory & Group Policy
• Microsoft 365 (Outlook, Teams, OneDrive)
• ITSM / ServiceNow
• Windows 10/11 Support
• Incident, Problem & Change Management
• ITIL Process Knowledge

Key Responsibilities

• Own end-to-end service delivery for Malaysia engagement
• Lead onsite and offshore support teams
• Manage escalations, shifts, and operational governance
• Ensure SLA/KPI compliance across IT support functions
• Act as SPOC for customer stakeholders and governance meeting...