Description
IT Support Lead

On-site | Austin, TX | Contract


We are looking for an experienced IT Support Lead to join our team in Austin, Texas. In this role, you will act as the primary IT presence for a local office, serving approximately 150 end users. This is a long-term contract position offering the opportunity to take ownership of IT operations and collaborate with global teams to ensure seamless technology support.


Responsibilities:

• Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently.

• Serve as the escalation point for local IT issues, coordinating with global support teams as required.

• Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency.

• Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments.

• Troubleshoot and support a ...