Join NRT as a Help Desk Associate and specialize in IT support, problem-solving, and network troubleshooting for diverse clientele. This role is vital in maintaining business operations through technical assistance.
In the Help Desk Associate position at NRT, you're tasked with diagnosing hardware, software, and network issues for clients. Responsibilities include answering technical support calls, configuring operating systems, and managing user accounts. You'll support internal users to ensure efficient technology performance and deployment.
Key Responsibilities:
• Troubleshoot and resolve IT and network issues
• Configure and install hardware and operating systems
• Document and manage support tickets effectively
• Provide user assistance for software and hardware
• Utilize active directory for user management
Requirements:
• Relevant undergraduate degree in technology
• Proficient in Windows 7/10 troubleshooting
• Experience with Microsoft Office, e...