IT SUPPORT & FACILITIES MANAGEMENT JOB SUMMARY AND GENERAL RESPONSIBILITIES

The Facilities & IT Support role is primarily responsible for providing day-to-day IT support and coordinating IT-related assistance across the organisation, including remote support for branches outside of Johannesburg. The role also includes facilities coordination responsibilities relating to the upkeep and maintenance of office environments through the management and coordination of external service providers and contractors.

This role is administrative, technical, and coordination-focused in nature and does not require the employee to personally perform plumbing, electrical, construction, repair, or handyman work.

This function includes, but is not limited to:

IT SUPPORT RESPONSIBILITIES (Primary Function) Provide first-line IT support to employees across all branches. Log, monitor, and manage IT support tickets, ensuring proper escalation to the Managed Services Provider (MSP) w...