Role Summary

The IT Support Engineer will be responsible for providing end-to-end technical support for all plant-level IT systems including production floor equipment, hardware, network infrastructure, shop-floor applications, and user devices. They will ensure high system uptime, timely troubleshooting, preventive maintenance, and adherence to IT standards, while supporting day-to-day operations critical to manufacturing continuity.

Technical Support

· Provide first-line and second-line support for desktops, laptops, printers, scanners, handhelds, PLC-connected systems, and production terminals.

· Diagnose and resolve hardware, software, and network issues raised by plant users.

· Install, configure, and maintain Windows OS, industrial applications, and security software.

Manufacturing Systems & Applications

· Support MES, SCADA/HMI interfaces, SAP/ERP access, and shop-floor automation devices.

· Troubleshoot con...