Provide first-level IT support by diagnosing and troubleshooting issues related to laptops, servers, internal systems, web applications, and mainframe platforms.
Respond to and manage user-reported technical issues, ensuring timely resolution or escalation when required.
Escalate complex incidents to Tier 2 IT support and follow up to ensure issues are resolved efficiently.
Maintain and prepare regular reports on IT support activities for the team and supervisor.
Conduct basic user training and provide guidance on IT systems and tools where necessary.
Support ad-hoc IT initiatives, system implementations, or improvement projects as assigned.
Requirements
Diploma in Information Technology or a related field.
Minimally a year of relevant experience
Strong customer service orientation with good communication and interpersonal skills.