To provide reliable day-to-day IT support across end-user devices, applications, networks, and IT systems, ensuring issues are resolved promptly, systems remain secure and operational, and users receive effective technical support in line with business needs and IT service standards.

• Provide technical support in person, by phone, email, and remote access tools for desktops, laptops, printers, mobile devices, and collaboration tools.
• Diagnose and resolve hardware and software issues across Windows, macOS, and Linux platforms.
• Manage and respond to IT support tickets within SLA timelines, document troubleshooting steps, and escape unresolved issues when required.
• Install, configure, and maintain operating systems, applications, and patches for endpoint devices.
• Administer user accounts, groups, and permissions through Active Directory.
• Manage employee onboarding and offboarding, including hard...