We are looking for a highly motivated and customer‑focused Senior IT Support Engineer to provide Level 2 end‑user support and ensure the smooth operation of workplace IT services. The role involves ticket escalation, troubleshooting, and resolution of hardware, software, and network‑related issues while delivering exceptional support to VIP users.

The successful candidate will act as a key point of contact for IT support activities, working closely with Service Desk teams, infrastructure teams, vendors, and business stakeholders to maintain high service quality and user satisfaction. This position requires strong technical troubleshooting capabilities, excellent communication skills, and the ability to perform effectively in a fast‑paced environment.

• Provide Level 2 technical support for end users and service requests within agreed service levels.
• Manage and maintain...