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Key Responsibilities

1. IT Asset & Lifecycle Management
End-to-End Asset Tracking:Manage the inventory for all user devices (laptops, desktops, printers, IP telephones), shared devices (device for common usage), and branch-specific hardware. Accountable for all IT assets.
Procurement & Disposal:Assist in the selection of hardware procurement and manage the secure disposal of assets in compliance with data sanitization standards.
User & Service Management:Onboarding/Offboarding: IT provisioning for new hires and asset recovery for resignees.
Shared Services:Oversee printer user management and physical access system, including access rights and usage tracking.

2. ITSM & Incident Governance
Service Desk Excellence:Act as an escalation point for service requests, incidents, and change requests within the ITSM tool