Mô tả công việc: Job description
- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)
- Maintain accurate records and inventory of hardware assets
- Perform troubleshooting on computers and network using different diagnostic techniques
- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Provide needed information on IT products or services
- Provide feedback on processes and make recommendations on areas to improve
- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
- Serve as initial...