Position Overview
Responsibilities - Diagnose and troubleshoot hardware and software issues across various platforms ensuring minimal downtime for end-users
- Manage and maintain IT assets, including inventory tracking and lifecycle management of equipment to optimize resource utilization
- Provide timely support through various channels including phone, email, and chat, ensuring a seamless user experience
- Document all technical issues and resolutions accurately in the ticketing system to enhance knowledge sharing and improve future troubleshooting
Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field, demonstrating a solid educational foundation in IT
- At least 2 years of hands-on experience in an IT support role, showcasing the ability to handle a variety of technical challenges
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Fundamentals, proving a ...