Full Time
New York, NY, US

Salary Range: $30.00 To $35.00 Hourly




Purpose of Position:



To provide high-quality IT support and services that enable Bank employees to seamlessly access technology, empowering them to effectively serve the Bank’s clients. Provision and manage user access, including account creation, modification, and deactivation, ensuring appropriate permissions and security protocols are followed.To serve as the first tier of support, using analytical problem-solving skills to troubleshoot and appropriately escalate issues.

Essential Job Functions:

+ Troubleshoot, diagnose and resolve technical hardware and software issues remotely and in person.

+ Open and close IT service requests and manage the classification, assignment, tracking, escalation, and completion of requests.

+ Provide Windows end-user hardware (desktop/laptop), software, and smartphone/tablet support.