IT Support Manager and Projects Manager

We have an opening in our IT Support department for an IT Support Manager that will manage a team of 1st and 2nd line level technicians but also be heavily involved in periodic IT Projects. The ideal candidate will have a minimum 5 years’ experience in IT Support Helpdesk with solid Customer Service experience and preferably be Microsoft certified; coupled with this you will have managed ICT projects.

To be considered you must:

1. Have a full UK driving licence.

• To provide technical support management; and manage service levels when answering support queries either onsite or via phone or email.
• To maintain a high degree of customer service for all support queries.
• To take ownership of user problems via the management of your team.
• To manage the process of logging all calls on the call logging system and maintain full documentation.
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