Description
Based out of this client's cleveland office location, they are looking to provide a point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely, accurate, professional and with a “client service attitude” fashion and provide end-user assistance where required.
Duties and responsibilities
• IT support line
o Answer all calls on the IT support line, create service tickets and assist IMCD users to solve their problems. Escalate issues to other specialists within the group as required.
• IT Support via TopDesk
o Respond to all incidents and work requests as received via incident management tickets. Respond to end user within 12 hours and resolve inciden...