Title: IT Support Analyst II

Location: Midtown

Org Unit: IT Operations

Work Days:

Weekly Hours: 35.00

Exemption Status: Non-Exempt

Salary Range: $44.34 - $50.00

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

**Position Summary**

Provides remote and on-site support for workstations, laptops, printers, mobile, IoT and peripheral devices. This role fields customer questions and problems and uses technical knowledge to independently resolve the issue, or partner with the appropriate IT technical resource to identify the solution. This role also assists junior analysts, as needed, prior to determining need for escalation.

**Job Responsibilities**

+ Researches, resolves and responds to incidents and requests reported by customers regarding end-user devices, (e.g. workstations, printers, etc.) along with some ancillary support for ap...