Summary NEH is an independent federal agency that supports the humanities in every state and U.S. jurisdiction. Since 1965, NEH has awarded over $6 billion to support museums, historic sites, universities, teachers, libraries, documentary filmmakers, public TV and radio stations, research institutions, scholars, and local humanities programming. Responsibilities Provides first-line help desk support for agency developed software. Serving as a help desk administrator within the NEH. Manages accounts, network rights and access to systems and equipment. Plans and schedules for the installation of new or modified hardware/software. Monitors network configurations and implement security policies for all NEH networks. Assisting the SME with Adobe cloud applications and services that will be used by the entire agency. Configuring, maintaining, and troubleshooting Microsoft 365. Configuring user workstations with baseline settings. Provides end user support and service and answers desk questio...