As an IT Specialist, you will oversee and maintain client technology systems, ensuring smooth operations and tech success.

Your Role

Key responsibilities include:

• Managing and maintaining the client’s technology systems.
• iPhone and iPad (IOS) configuration and troubleshooting.
• Preventive maintenance of networking equipment, such as Cisco and Meraki.
• Providing support for onsite and remote operations.
• Ensuring data security and privacy.
• Collaborating with the team to optimize tech solutions.
• Developing efficient helpdesk processes.
• Serving as an escalation point for complex technical issues.
• Staying updated on emerging technologies and industry trends.
• Maintaining a comprehensive understanding of the clients' IT infrastructure.
• Monitoring and analyzing helpdesk metrics and generating reports.
• Preventive maintenance of computer hardware and software...