Job Title: IT Specialist, Sr.

**Work Place Flexibility:** Hybrid

**Legal Entity:** Entergy Services, LLC

**_The preferred location for this role is New Orleans, LA or The Woodlands, TX. Other locations within Entergy’s service territory may be considered._**

**JOB SUMMARY/PURPOSE**

The ServiceNow Discovery Administrator is responsible for the design, configuration, operation, and continuous improvement of ServiceNow Discovery and related ITOM capabilities within the enterprise ServiceNow platform. This role is expected to effectively use AI to maintain the health and accuracy of the Configuration Management Database (CMDB) by ensuring that Discovery processes reliably identify, classify, and reconcile configuration items (CIs) across on-premises and cloud infrastructure environments.

The Discovery Administrator collaborates with infrastructure, security, and IT service management teams to align CMDB data to the Common Service Data ...