Overview

AXS connects fans with the artists and teams they love, selling millions of tickets each year for concerts, festivals, sports and theater events worldwide.

The Role

AXS is seeking an IT Specialist I to execute support activities related to IT Operations, including event support, on‑site setup, troubleshooting networks, and maintaining AXS computer systems (hardware and software) at various festivals. The role includes providing support to clients and end users, working closely with Client Support, Implementation, and Account Management.

Responsibilities

• Provide technical support to clients for software, hardware, and network–related issues, ensuring timely and effective resolution of all support requests.
• Set up all equipment for clients and performers, including installation of computers, access control systems, switches, and appropriate software.
• Offer “remote hands” assistance as requested by customers. <...