Job Description
• Answers Help Desk phone and creates support tickets.
 • Creates and monitors support cases submitted via email.
 • Sets up and maintains IT asset inventory.
 • Facilitates creation and maintenance of IT documents, job aids, checklists, and resource materials for software tasks.
 • Provides technical support, training, and guidance to center staff on supported technology solutions and applications.
 • Manages and assists in the implementation of new networks, computers, and software applications.
 • Works with the company's Data Center, computer maintenance companies, and software vendors to resolve problems.
 • Helps identify and clarify issues with SPAMIS, CIS, OASIS, EPMS, and other Data Center systems; collaborates with DC to resolve them.
 • Ensures CIS systems comply with company policies and that staff regularly check CIS and SPAMIS/Data Center interfaces for errors.
 • Identifies and tracks hardware and software problems until reso...