Description
PC Support
• Deliverables
o Monitor track all Incidents across all SNOW queues for North America.
o Diagnose and resolve incidents using documented procedures to perform responsibilities
o Monday – Friday 8 hour day onsite technical support (On-call and off hours when needed)
o New hire hardware setup and implementation
o Test assets to ensure proper functionality
o Install, repair, and conduct preventative maintenance of all laptops and desktops across North America
o Dell warranty managementcoordinating with Dell for replacement hardware
Asset Management
Objective: To monitor and manage assets (laptops, printers and peripherals) that support day to day operations supporting NA SITS sites.
Deliverables
• Inventory of Windows based assets and peripherals
• Updating Hardware Asset Management
• Windows based assets
• Depot - Per Segment/Site asset tracking
• Assigning (profile & imaging)
• Replacement (End of Life)
• Br...