**What you'll be able to do**:
- Support a operation in multiple locations in multiple US cities and Latam
- Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.
- Interface with Business IT and business owners to prioritize improvement efforts.
- Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary
- Assist team lead with managing assignments and workload.
- Develop, maintain, and share, accurate support documentation
**The minimum requirements we seek**:
- Bachelor's degree
- A strong desire to learn Enterprise Technology operations and business practices is desired.
- Broad business perspective is helpful.
Understanding of computer-based tools, computing infrast...