This role is ideal for someone with approximately 5 years of hands-on experience in system administration, eager to expand their skills across a diverse technology stack and contribute to the stability and performance of our critical infrastructure. As the primary Site IT Lead for our Austin office, you'll play a key role in maintaining our Commercial and FedRamp systems, supporting our users, and assisting in the implementation of new technologies.

 

Core Responsibilities:

Advanced Troubleshooting and Technical Support:

• Be the main point of contact within the Austin office and travel to other sites as needed.


• Serve as an escalation point for the global Service Desk Team providing advanced technical support to end-users for the various enterprise applications supported at the company. (e.g., Microsoft 365, Google Workspace, Jamf, Intune, Okta, Zoom, Slack, Github, etc)

 C...