About The Role

The ideal candidate is a proactive problem-solver who thrives in fast-paced technical environments and possesses a customer-first mindset. They are an aspiring IT professional looking to bridge the gap between technical execution and service coordination while maintaining a high level of organizational excellence.

Experience

• Requires at least 6 Months - 1 year of professional experience in an IT support or helpdesk environment, preferably within a corporate setting.
• Candidates should have a proven track record of handling ticket lifecycles, communicating technical resolutions to non-technical users, and assisting in the coordination of hardware or software deployment projects.

Key Responsibilities

• You will serve as the central point of contact for service requests, prioritizing and assigning incoming tickets to appropriate technical teams while ensuring SLA compliance.
• Key duties ...