**Your opportunity**

The Infrastructure, Operations & Cloud (IO&C) organization provides technology solutions and support for Schwab employees, as well as supporting the external Schwab client experience. **The National Service Desk (NSD),** as part of IO&C, **provides front-line IT support services** for the Schwab workforce to report technology issues, restore service, and raise up issues to second-level support that cannot be resolved at first contact.

We are seeking an **IT Service Support Analyst** to provide level one support via phone and chat for the internal Schwab workforce. This includes managing incidents (service disruptions) and service requests (routine service-related tasks).

What you’re good at:

+ Excellent customer service skills
+ Empathizing with the customer
+ Understanding and Practicing Emotional Intelligence (EQ)
+ Great oral and written communication skills
+ Having a friendly presence and helpful attitude; ...