Description We are looking for an experienced IT Service Manager to lead service delivery operations and strengthen the quality, consistency, and responsiveness of IT support in Arizona. This contract opportunity is ideal for someone who can balance strategic service management with hands-on operational leadership while fostering a strong customer-focused culture. The role will guide service desk performance, refine IT service processes, and ensure IT support activities align with organizational priorities.

Responsibilities:
• Lead daily IT support operations, providing direction to service desk leadership and staff to maintain dependable and responsive technology services.
• Manage high-impact or sensitive incidents, coordinating escalations and resolution efforts when issues require advanced oversight.
• Design, implement, and enhance IT service management practices to improve efficiency, service quality, and user satisfaction.
• Oversee core service management d...