Job Title: IT Service Manager

Location: Midrand, Gauteng (hybrid as applicable)

Duration 12 months

Job Summary

• The IT Service Manager is a key leadership role responsible for the end-to-end planning,

delivery, performance, and continual improvement of IT services across the organisation.

• This position ensures that IT services are reliable, efficient, secure, and fully aligned with business objectives and user needs. 
• Working closely with technical teams, business stakeholders, and external vendors, the IT Service Manager drives operational excellence, manages service levels (SLAs/OLAs), oversees incident/problem/change processes, and fosters a customer-centric IT culture.
• The role has a strong emphasis on service strategy, operations, and continuous improvement.
• This is a strategic and hands-on position that b...