Manage the client on-boarding process for smooth completion within the agreed timeline.
Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed.
Deliver training to clients in preparation for handover before service activation.
Facilitate interaction between internal stakeholders and customers to organize and execute plans.
Proactively drive the resolution of incidents, planned/unplanned changes and ah-hoc client issues requiring additional support and initiate timely escalation to clients and internal parties.
Motivate and provide guidance and support to the team by analyzing systematic issues and better managing resources to streamline service management needs.
Conduct regular service reviews with customer to evaluate the satisfaction level, collect feedbacks from client, and explore ne...