Description
We are seeking an experienced IT Service Management Specialist to support IT service delivery and continuous improvement of key ITSM processes. This role will partner with cross-functional teams to enhance service quality, improve operational efficiency, and support process execution through ServiceNow.

Responsibilities

+ Support and improve core IT service management processes

+ Manage IT change activities, including planning, documentation, risk assessment, approvals, and post-implementation review

+ Oversee incident management processes to ensure timely resolution and minimal business disruption

+ Lead problem management efforts, including root cause analysis and long-term corrective actions

+ Collaborate with cross-functional teams to implement best practices and process improvements

+ Use ServiceNow to manage workflows, reporting, and process documentation

+ Help maintain service quality standa...