Position Overview

We are seeking a strategic and technically strong IT Service Management Associate Director to lead the vision, governance, and execution of our enterprise IT service management capabilities at International Motors. This role is responsible for advancing IT operations through technology instrumentation, automation, observability and AI Ops within our integrated IT4IT-aligned operating model.

The Associate Director will own the strategy and continuous improvement of ITSM and ITOM processes and supporting platforms, with a strong focus in the ServiceNow platform. This leader will lead ITSM and ITOM process optimization, drive standardization, and lead a team focused in ServiceNow, its integrations and related IT4IT platforms..

Responsibilities

Product Strategy & IT4IT Leadership

+ Define and execute a ServiceNow platform roadmap aligned to strategic objectives, ensuring cohesive planning, development, delivery, and operation of...