Advance your career as an IT Service Management Analyst at Northbridge Financial. This hybrid role focuses on enhancing ITSM practices and strengthening team relationships to drive operational efficiency.
Reporting to the GRC department Manager, you will take charge of ITSM processes while maintaining productive interdepartmental relationships. Your strong analytical, problem-solving, and communication skills are essential for success in this customer-centric role. Collaborate with various teams to achieve impactful improvements in IT service management.
Key Responsibilities:
• Drive improvements in IT Service Management practices
• Balance multiple tasks and priorities effectively
• Develop and maintain strong professional relationships
• Gather and analyze relevant data for project insights
• Communicate clearly to convey service processes
Requirements:
• Bachelor’s degree or equivalent experience
• 3-5 years in a technology-focused role
• Mandatory I...