Role Overview

Reports to Corporate Business Operations. Responsible for delivering secure, reliable IT helpdesk support, managing incidents and service requests, and maintaining IT assets to support daily operations.

Key Responsibilities

• Provide Level 1 & 2 support for devices, systems, and applications
• Troubleshoot hardware, software, network, and access issues (SLA-driven)
• Log and manage incidents and service requests
• Use AI tools to improve support efficiency
• Manage IT assets (provisioning, tracking, disposal)
• Handle user onboarding/offboarding (accounts, equipment)
• Support meeting rooms and collaboration tools
• Escalate complex issues when needed
• Maintain SOPs and documentation
• Support IT projects and ad hoc tasks

Requirements

• Diploma in IT or related field
• 1–3 years in IT helpdesk or support roles
• Knowl...