⏰ Permanent - Full Time

IT Service Desk Technician Second Line

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Colchester Institute

                    Location
                    📍 Colchester, United Kingdom
                

                    Posted
                    📅 June 14, 2026
                

                    Work Type
                    ⏰ Permanent - Full Time
                

Position Overview

  IT Service Desk Technician Second Line  
  Colchester 
  £26,269 - £28,644 per annum  
  Permanent – Full Time – 37 hours per week, 52 weeks per year  
  About the role 
 You will be the first responder for incidents and service requests which are logged with the Service Desk ensuring incidents are resolved by priority order. Escalating where required to ILT Teams or 3rd parties where required.
  About you 
 You will have previous customer service in a customer facing role, utilising email, telephone and face to face communications. You will also have previous experience of Microsoft Office, Office 365, Android, Apple IOS.
  Closing date: 24 January 2024 
  Our Benefits include:  
 Generous holiday (28 days per year, plus efficiency closure over Christmas and New Year and all Bank Holidays)
 Excellent opportunities for professional development
            

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Job Details

⏰

Employment Type

Permanent - Full Time

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