Job Description
Job Description:
Insight Global is hiring a IT Service Desk Technician to join their team in San Diego. This IT Service Desk Technician will be a hands-on, technical problem solver working alongside a tight-knit IT support team in a customer facing role. The role is responsible for acting as the central point of contact from which users throughout the organization may request technical assistance with hardware or software. This position is 90% telephone and remote tool support. On occasion the Help Desk team supports walk ups, and/or staff located at the assigned facility. The role includes white‑glove customer service support, from setting up and maintaining A/V systems in conference rooms to directly supporting C‑suite executives, so professionalism and attention to detail matter. While there’s still service desk volume, the in‑person nature keeps things more dynamic and less call‑heavy. This is a great fit for who enjoys variety, wants to grow their skills, and...