Position Overview
For our department IT Service Deskwithin General Services, we are looking for a (an):
IT Service Desk Team Manager (m/f/x)
Main duties:
Manage, plan and lead the dedicated staff, by giving clear instructions about planning, priorities and deadlinesBe responsible for the correct execution of the IT Customer Services activities, following strictly the defined rules, policies and proceduresBe responsible for the existence and correctness of all related documentationsPropose corporate compliant solutions based on user software and/or hardware requestsIncrease and improve ITSM knowledgebase for IT support processes and end-user support articlesActively participate in the IT Infrastructure management meetings, in order to define
department vision, strategy and activities and give necessary input during budget preparationParticipate in continuous improvement and write appropr...