Description

• Provide first-line support for IT-related issues, resolving them in a timely manner.


• Manage service requests, incidents, and problems to ensure user satisfaction.


• Maintain documentation for all service desk activities and ensure accurate reporting.


• Assist in the training of users on various software and hardware configurations.


• Collaborate with other IT teams to improve service delivery and user experience.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.


• Experience Level: 3–5 years of experience in IT service desk or support roles.


• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.


• Responsibilities and Duties: Ability to manage mul...