Position Overview
Your responsibilities
You handle incidents and service requests at the Service Desk.
Log incidents; Categorise and prioritise incidents; Diagnose and resolve incidents; Close incidents; Escalate incidents; Incident ownership and communication throughout the lifecycle of the incident; Handle in policy and out of policy service requests; Intervene onsite at the user location or temporary location; Execute IMACD tasks; Raise requests for authorisation of service requests. Your profile
Experience with MS Office Suite; Experience with Microsoft OS (Windows 7 and 10); Knowledge of mobile devices and mobile phone services; Problem solving skills; Knowledge of ticketing and CMDB tools; Understanding of networking and networking protocols; Flexible and stress resilient; Ab...