About the job IT Service Desk Specialist (1st Level Support) – Zurich

Koality is currently partnering with a leading organization in Zurich to strengthen their IT Service Desk team.

We are looking for a motivated and customer-focused IT Service Desk Specialist who thrives in a structured, ITIL-driven environment and enjoys supporting users in a dynamic, multilingual setup.

Your Impact

You will be part of an established Service Desk team, acting as the first point of contact for internal users and ensuring smooth IT operations across the organization.

Your responsibilities will include:

• Receiving, classifying, and resolving incidents & service requests
• Providing first-level support via phone and remote tools
• Working within ITIL-based processes (prioritization, documentation, escalation)
• Supporting internal business applications
• Maintaining and expanding the knowledge databas...