Handles ticket requests received over the phone, through email
Provides site over-the-phone technical support/assistance for the troubleshooting of desktop PCs and related peripherals.
Ensures compliance to the set process of Incident Management: identification, logging, categorization, prioritization and response (from diagnosis to closure)
Monitors various systems and networks and reports inconsistencies to the IT Group
Cascades email updates to all users on quarantine emails in cases of malware attacks
Diagnoses ticket requests effectively and quickly to resolve and come up with solutions and appropriate action plans to complete the ticket request
Job Qualifications:
Graduate of any Computer-related or IT-related courses
Familiar with or experience in Help Desk operations and management
Familiar with internet usage, Microsoft Office produc...