Position Overview
Job Description
Sybyl, with over 25 years experience, offers unique capabilities and solutions in the domain of Enterprise IT systems. Our business objective is to provide strategic implementation and operational solutions for enterprise clients.
IT Service Desk & Monitoring Support Executive
Provide 24/7 onsite Level One IT support.Monitor ATM uptime and downtime via Vynamic View, SolarWinds, and I&M Monitor.Track and review ATM last transactions and CustomerOne transactions.Coordinate with Level 1 support engineers and ATM custodians.Communicate with custodians on clearing errors and ensuring timely ATM cash loads.Participate in preventive maintenance (PM) coordination.Prepare and generate reports (Daily, Weekly, and Monthly).Log and resolve issues through the ATM Service Desk.Provide ATM images to Security and Customer Servic...