IT Service Desk Engineer

Location: North West

Industry: IT

Salary: £30,000 - £35,000 per annum + Bonus + Benefits

Posted: 03/04/2024 Description

We are seeking an IT Service Desk Engineer for our client in Liverpool. This is an office-based role requiring commuting to the office five days a week. Our client is a well-established global company known for staff retention and is looking to expand their IT Service Desk team.

As an IT Service Desk Technician, you will handle IT support requests across the group, perform incident triage and troubleshooting, and escalate issues as necessary. A proactive customer service approach is essential.

Job Responsibilities Provide high-quality IT support to the organization. Record and categorize IT issues accurately. Communicate professionally with end users to troubleshoot and resolve issues. Maintain core business systems in collaboration with the Infrastructure team. Adhere to SLAs set by the Service Desk Manager. Assi...