IT Service Desk Engineer

Job Details

Job Position – IT Service Desk Engineer

Company Name – CNS Middle East

Location: Dubai

Immediate joiners please mention in the subject if you can join immediately

Hiring for a proactive and customer-focused professional to provide first‑level technical support to end users through calls and emails. The ideal candidate should have strong troubleshooting skills, experience handling IT service desk operations, and the ability to resolve technical issues efficiently within SLA timelines.

Key Responsibilities

• Provide technical support to end users via phone calls, emails, and ticketing systems.
• Act as the first point of contact for diagnosing and resolving IT‑related issues.
• Log, track, update, and prioritize incidents and service requests using ticketing tools such as Ivanti, ManageEngine, ServiceNOW, or BMC Remedy.
• Troubleshoot and resolve is...