Job Description

IT Service Desk Dispatcher / Support Ticket Helpdesk Coordinator

Do you have great time-management, organisational, customer service, administrative and communication skills?

If you do, this job could be for you.

We’re looking for an IT Service Desk Dispatcher / Support Ticket Helpdesk Coordinator who will manage and allocate all incoming IT support requests from clients, ensuring that the work is distributed evenly to Engineers, is completed on time and updates are provided to clients.

This is a crucial role within the IT Support Team, and you’ll act as a central hub for all incoming support requests and will be responsible for ensuring those requests are addressed efficiently and effectively.

This role requires someone who is pro-active, confident and who can prioritise workloads for themselves and the team. You’ll also need to work with a sense of urgency and ensure the Engineers work wi...