IT Service Desk Analyst

Location

New York

Business Area

Engineering and CTO

Ref #

10051512

**Description & Requirements**

**Description & Requirements**

The Employee Technology Support (ETS) team is seeking a Service Desk Analyst to deliver high quality 1st line support across Windows, Mac OS, desktops, laptops and mobile devices. You will partner with Service Specialists, Desktop Technicians and Mobile teams as the primary point of contact for all internal technical requests and incidents.

**Mission**

To deliver excellent employee-centered technology support that improves how people work, through responsive service, trusted collaboration, and continuous improvement.

**What You'll Do:**

+ Provide 1st line support to all global employees for technical service requests via SDSK, ADSK, and Phone
+ Deliver support that prioritizes employee productivity and experience
+...