⏰ Permanent

IT Service Desk Analyst

🏢

Rutherford Briant Recruitment

                    Location
                    📍 Milton Keynes, United Kingdom
                

                    Posted
                    📅 June 13, 2026
                

                    Work Type
                    ⏰ Permanent
                

Position Overview

Is it time for you to step in to a new role? Do you want to be part of a Global Service Desk?
Working with a well-established Technology business just outside of Milton Keynes. They have just acquired another business and need to expand the Service Desk team to meet the new demand. As part of a global Service Desk, you will be looking after users across many countries and working closely with the US Team.
Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets?
Responsibilities: As an IT Service Desk Analyst, you will…
First point of contact for all IT related issues both inbound and outbound.
Document & log issues using internal ticketing system.
Trouble shoot and resolve issues within service levels, and escalate when needed
Create knowledge base articles for the wider team.

Requirements: As an IT Service Desk Analyst, you will need…

At least 2 y...
                

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Job Details

⏰

Employment Type

Permanent

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