Umanova is a Swiss professional services company with an innovative and future-oriented approach to consulting providing outstanding conditions.
For our international customer's outlet in Baierbrunn (Munich), Germany we are looking to hire an experienced IT Service Desk Analyst.

Main responsibilities:
* Involved in Incident, Problem and Service Request Management.
* Provide physical IMAC support for multiple hardware.
* Log requestor incidents received by phone, email or other communication channel
* Provide workarounds and solutions based on Service Level Objectives.
* In the case of Problem Management, report/escalate issue to the Service Desk Coordinator/Manager.
* Propose or recommend IM&T Services modifications to the Service Desk manager/coordinator to reduce user impact.
* Participate to IM&T Service testing, deployment and stabilization.
* Maintain and stays current with evolving Information technology.
* Contribute in all aspects of Contin...