IT Service Desk Agent (German-speaking) - On-site FI01

Concentrix is a global technology and services leader that powers the brands of the future. We help well‑known brands improve their businesses with technology and integrated solutions in over 70 countries.

As an IT Service Desk Agent (on‑site) in Barcelona , you will be part of our team of game‑changers working in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development
We’ll give you the training, cutting‑edge technologies, and ongoing support you need to succeed. About 80% of our managers and leaders are promoted from within, and we offer free learning and leadership development programs.

What You Will Do In This Role

• Provide 1st‑level support to the client workers
• Handle IT requests or issues via phone, mail, chat, or self‑service portal
• Perform root‑cause analysis and troubleshooting via phone...